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Stopped Colour printing

HP Envy 5540
Microsoft Windows 10 (64-bit)

Hi, My printer has stopped printing colour


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Stopped Colour printing



I have gone through your Post and would like to help


Please print a Quality Diagnostic Page and let me know if that prints out fine


  1. Make sure the printer input tray is loaded with plain white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Figure : Example of a Print Quality Diagnostic report

    Image: Example of a Print Quality Diagnostic report.

Keep me posted

I Am An HP Employee

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