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‎04-28-2020 10:37 AM

HP Recommended
Product: Example: Envy 5661
Operating System: Microsoft Windows 10 (64-bit)

Printer stopped printing cyan. Have tried everything- alignment (failed), cleaning, several cartridges. Nothing fixes it.

Michael Whatman
1 REPLY 1

‎05-05-2020 07:12 AM

HP Recommended

Hi @mwhatman68

Welcome to the HP Support Community. I understand the printer is not printing cyan. I'd be happy to assist you.

 

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Also, Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  2. Touch Reports, and then touch Print Quality Report.

If the issue persists and you have tried the steps from this document, I'm afraid this could be an issue with the printer as you have used new color ink cartridges.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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