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‎09-12-2019 04:54 AM

HP Recommended
Product: HP Envy 5030
Operating System: macOS 10.14 Mojave

Advice please on a realistic viable storage life of inkjet cartridges stored in unopened original HP packaging, in a “ Home Office " environment. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2019 11:38 AM

HP Recommended

@dtc39, Welcome to the HP Support Community!

 

You may check the warranty information mentioned on the ink cartridge or the packaging.

 

Some of HP’s inkjet systems are sensitive to air ingestion and water evaporation, which can cause the ink to change over time, adversely impacting the printhead and the ink delivery components within the printer. To protect the printing system and ensure print quality, certain HP printers are designed to stop ink cartridges from working when they reach a built-in date, calculated from when each ink cartridge is installed. Some of these systems allow users to override the stoppage and continue printing at their own risk.

 

For more info, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-15-2019 11:38 AM

HP Recommended

@dtc39, Welcome to the HP Support Community!

 

You may check the warranty information mentioned on the ink cartridge or the packaging.

 

Some of HP’s inkjet systems are sensitive to air ingestion and water evaporation, which can cause the ink to change over time, adversely impacting the printhead and the ink delivery components within the printer. To protect the printing system and ensure print quality, certain HP printers are designed to stop ink cartridges from working when they reach a built-in date, calculated from when each ink cartridge is installed. Some of these systems allow users to override the stoppage and continue printing at their own risk.

 

For more info, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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