Resolve Windows 10 or update issues on HP computer or printer– Click Here
I have been having issues with print quality from the main black cartridge for a while now. The colours and photo black are all fine.
I have cleaned and aligned the cartridges countless times, I have taken the printhead out and cleaned it, but to no avail.
Do I need to replace the printhead to solve this problem?
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Didn't find what you were looking for?
Ask the community