09-18-2019 09:52 PM
Hello to all
My printer head is STUCK in the resting area ( extreme right side of the carriage track.) I have tried everything I can think of as well as all the HP advice I can find on the internet. It does not travel at all from the resting place. it does not move even with manual intervention..This happened after I installed new print cartridges.
ANY IDEAS HOW TO UN-STICK THE HEAD.
ALL IDEAS WILL BE TRIED
09-21-2019 06:33 PM
Welcome to HP support community.
Check the carriage path for obstructions with a flashlight
Press the Power button to turn on the printer if it is not on already.
On the front of the printer, open the carriage access door.
The carriage might try to move into the access area. If it does, allow it to move to that position.
Figure : Open the carriage access door
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the power source or electrical outlet.
To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.
Check for and remove any loose paper or objects that might be restricting the carriage.
Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams are likely to occur.
Use a flashlight
Paper jammed in carriage path
Reach into the cartridge access area, and then manually move the carriage.
If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.
If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
Remove any loose paper or objects found.
Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.
Close the carriage access door.
Figure : Close the carriage access door
Reconnect the power cord to the rear of the printer.
Plug the power cord back into the power source or electrical outlet.
Press the Power button to turn on the printer.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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