02-03-2020 08:35 AM - edited 02-03-2020 08:35 AM
The carriage with the ink tanks does not move to the center position after opening the front flap. But it is not frozen. When initializing the carriage moves.
So I assume the switch for the flap is defective?
Any ideas on how to repair it?
PS to HP support: please do nor reply with standard answers what to test, I have been through all of them.
02-05-2020 02:23 PM
@effiziente_st Welcome to HP Community!
I understand that after open the front flap carriage will not move to the center.
Please perform the hard reset and check.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed
If the issue still persists, I would suggest you contact our phone support. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!