The cartridge mechanism on my hp6970 does not move to the centre to enable cartridge replacement

[Ivan26]

EQUIPMENT: HP Officejet Pro 6970 (Print, Fax, Scan, Copy, Web)

Problem: the cartridge holder carriage does not move to the centre after lifting the lid to gain access. It remains in the extreme right position making it impossible to get to and replace any of the 4 cartridges. Have tried switching off/on, aligned printing, cleaned print heads, etc to no avail. I do not want to force the carriage to the centre manually as it may make things worse and invalidate the warranty. The printer is only 3 months old and continues to print perfectly. It is however running out of ink (black) and hence the need to replace the cartridge, also as advised by the inbuilt printer messages sent. 

Would appreciate any help before I return the printer to the store where I bought it which I guess will then be sent away to HP for further investigation and repair/replacement.

Thanks.

Ivan.

[Raj1788]

@Ivan26

Try to move the carriage manually and check if you can move the carriage.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this document: https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/documen... for Carriage Jam.

Keep me posted, how it goes!

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Cheers:)

[Ivan26 · Accepted solution]

I tried the steps you (Raj1788) suggested but to no avail. I returned the printer to the retailer I purchased it from who after performing some 'desk' tests themselves returned the item to HP for repair/replacement. I picked up the replacement yesterday. I guess HP must have found something more with the printer to warrant a complete replacement. Thanks for your help in any case. Ivan.

[Raj1788]

@Ivan26

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)

[H650273]

I have had numerous problems with this printer over the last year.  I wish I would have returned it right away! I was able to resolve all the other problems, until now.

I keep getting error code 0x6100004a and the print head is stuck to the right.  I have checked and there is no paper jammed, as the screen says.  I have tried all the resets and nothing works.

Any last resorts!?

[asmita6658]

Hi @H650273

Welcome to the HP Support Community. 

Appreciate you trying the steps. This looks like a hardware issue. I'd suggest you Contact HP in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

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