The command screen

[KMJ777]

Is there an option to fix my display screen, it white and I am unable to see the command options?  Thank you for your assistance!

KMJ777

[Echo_Lake]

@KMJ777

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Solution one: Turn the printer off and then on again

Follow these steps to restart the printer.

1. Press the Power button to turn off the printer.

2. Wait 60 seconds, and then press the Power button to turn on the printer.

Solution two: Plug the printer directly into a wall outlet

Make sure that the printer is properly connected to a suitable power source.

1. Press the Power button to turn off the printer.

2. Disconnect the printer's power cord from any power strips or surge suppressors and then plug it directly into a grounded wall outlet.

3. Press the Power button to turn on the printer, and then try to use the menu to check if the printer control panel is functional.

Solution three: Reset the printer

Follow the steps below to reset the printer.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: HP recommends plugging the printer directly into a wall outlet.

Solution four: Service the printer

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.