The device is busy

[brianr3353]

Printer has worked fine for years using non HP ink. Last week my computer failed due to cooling fault. They had to reinstall Windows 10 and I lost all my operating programs. Have reinstalled Hp software and drivers etc but can't print any docs etc. Printer recognised and scanner section working ok. Now have three flashing lights on front of printer and when I try to print anything " The device is busy" message comes up. Have unplugged, removed and cleaned cartridges, removed and reloaded software, but same message comes up. Any suggestions welcome.

Thank you

[Betty0610 · Accepted solution]

@brianr3353

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[brianr3353]

Many thanks for your help. I followed your instructions but still had the same problem, so I changed both ink cartridges and that solved the problem. ( Hopefully )  Many thanks again.  Brian

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)