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Ellen17
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The ink carriage won't move to center to insert new cartridge, but the carriage will move to print

HP OfficeJet Pro 7740

The ink carriage on my HP OfficeJet Pro 7740 will not move to center when door is opened to replace ink cartridge, although it will move to print in black only.  I have tried turning it off and on. I have tried unplugging it.  There is no paper jam.

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HP Support Agent
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Message 2 of 2
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HP Recommended

The ink carriage won't move to center to insert new cartridge, but the carriage will move to print

Hi @Ellen17

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform step 1 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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