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‎10-24-2019 11:12 AM

HP Recommended

@DarylS799

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

Thanks!

Have a great day!


I am an HP Employee

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‎12-28-2019 11:59 AM

HP Recommended

Still no help for this. Some how (I am not sure how I got mine working again in October when I last posted. Now it has happened again and I can't even get the print head and cartridges to come out from the end to the center again to change them.  Any help with this additional issue here? I am afraid to pull it our and brake something. I have tried the unplug thing a bunch of times but still wont' start up totally

 

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‎12-28-2019 12:53 PM

HP Recommended

OK I hope this helps someone. After unplugging and doing over and over again I unplugged it while the ink pump was in its center position. Pulled the ink carts out and beck in. That did not work either. Then I unplugged the USB from the powered USB hub to which it was connected and plugged directly into the USB port on computer and it all worked. Then I can put it back into the port and it works there too. ?????

I know so which fixed it?  Anyway carts were also low so replaced them when done and cleaned the heads a few times and prints great again.😎

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