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dolfan57
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The new HP564XL black ink cartridge will not print

Microsoft Windows 7 (64-bit)

Can someone help me please.  I purchased a new HP564XL black ink cartridge for my printer and it will not print.  All the other colors will print but not the black. Any reason why? Please help.

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HP Support Agent
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Message 2 of 3
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The new HP564XL black ink cartridge will not print

@dolfan57 Welcome to HP Community!

 

I understand that 654xl black ink cartridge will not print.

 

Please let me know if you are getting any error message.

Are you able to make the copy without any issue?

Have you tried to replace the ink cartridge and checked.

 

Please perform the hard reset and check.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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HP Support Agent
HP Support Agent
2,157 2,157 98 175
Message 3 of 3
57
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HP Recommended

The new HP564XL black ink cartridge will not print

@dolfan57 

 

Please provide the correct printer model number. 

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Have a nice day!!

 

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