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The print copy of a document with picture enlarges/cutsoff portions of the picture

OfficeJet Pro 6968
Microsoft Windows 10 (64-bit)

When attempting to print a document with a picture in it, the print preview window shows the picture properly spaced and sized.  However, when the 6968 prints, the photo is oversized and sometimes portions are cut off.

 

I do not want to receive some generic "bs" answer for a whole range of problems (as I have received from a the past post).  I would appreciate a specific answer as to why the print preview page (as shown) does not print properly on the 6968.

 

It would be best if I could converse with a HP person in "real time" on a phone in order to walk me through a solution.  Please call me on [Personal Information Removed].

Thanks,

Bob Oblak

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The print copy of a document with picture enlarges/cutsoff portions of the picture

@Robert205 

 

No one from HP will call you as a result of you posting your private phone number in a public forum.

 

No telling who might call - it will not be HP.

 

Our community does not provide phone support.

 

I have asked that your phone number be removed. else you can edit your post (faster)...

 

Thanks for understanding.

 

---------------------------------------------------------------------------------------------

Try / Consider

 

The following is relevant to Windows and your Printer Full Feature Software - Preferences

 

Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)

 

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

 

Kind Regards,
Dragon-Fur
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The print copy of a document with picture enlarges/cutsoff portions of the picture

The suggestion to turn off HP Real Life Technologies worked.  Thanks HP Community.

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The print copy of a document with picture enlarges/cutsoff portions of the picture

@Robert205 

 

You are welcome, Robert.



Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

        Stay Safe - Save Lives - Help a Friend (or Community member) in need!

 

Kind Regards,
Dragon-Fur
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Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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