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Diana35
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The printer carriage cannot move

Officejet pro 8625

I am getting the print carriage cannot move error. I went through all the tutorials on fixing a paper jam in back and front . No paper jam anywhere . I did a restart of the printer . Still getting the error . Not able to by pass the error to get into settings

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The printer carriage cannot move

@Diana35, Welcome to HP Support Comunity!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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