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Anneveronica
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Message 1 of 2
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HP Recommended

The printer could not connect to Web Services

Envy Photo 6234
iOS

I have gone through all the steps suggested on HP website.
HP Network Configuration Page says wireless connected.

Wireless Network Test Results says Wireless On - Disabled

                                                                    Wireless Working - Disabled

 

Connectivity has disconnect count total of 650

 

Any suggestions please?

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HP Support Agent
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Message 2 of 2
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HP Recommended

The printer could not connect to Web Services

@Anneveronica, Welcome to HP Support Community!

 

This could be an issue with the printer configuration or the printer hardware itself. Let us try to isolate the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Also, we can try a complete reset on the printer.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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