02-01-2020 06:17 AM
I have gone through all the steps suggested on HP website.
HP Network Configuration Page says wireless connected.
Wireless Network Test Results says Wireless On - Disabled
Wireless Working - Disabled
Connectivity has disconnect count total of 650
Any suggestions please?
02-04-2020 03:29 AM
@Anneveronica, Welcome to HP Support Community!
This could be an issue with the printer configuration or the printer hardware itself. Let us try to isolate the issue-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Also, we can try a complete reset on the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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