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Smiledoc1 Student
Student
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Message 1 of 2
56
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HP Recommended

The printer is printing blank sheets

Envy 5055
macOS 10.13 High Sierra

The printer just started printing blank sheets.  Cartridges are full and have been cleaned.  No error messages.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
36
Flag Post
HP Recommended

The printer is printing blank sheets

@Smiledoc1

 

Please print a Quality Diagnostic Report and let me know if it prints out fine

 

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

Keep me posted

KrazyToad
I Am An HP Employee

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