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hen3ry1
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The printer prints in color but not black, even after I replaced empty black cartridge.

HP Photosmart C6180
macOS 10.14 Mojave

My HP Photosmart C6180 prints in color but not black.  I  replaced the black cartridge, which seemed empty, but still get no black printing--or  it's faint and maybe distorted at bit.  Lately the printer has seemed noisier than usual, and I have gotten several warnings to clear a paper jam, although I never find any.  And now this.  Am I dealing with two separate problems here, one mechanical and one ink/printhead related?

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HP Recommended

The printer prints in color but not black, even after I replaced empty black cartridge.

@hen3ry1 

Hello,

Unfortunately, the problem you are encountering is a hardware problem at the print head (where the black ink goes).

In case of need, do not hesitate to contact us.

Best regards,:Wink:





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hen3ry1
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The printer prints in color but not black, even after I replaced empty black cartridge.

Can I clean the printhead, or do I need to replace it?

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