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The printer will not print black

Microsoft Windows 10 IOT

The black ink was empty and I put in a new full unit. But the printing was just light grey, not black. After taking the unit and in cleaning etc, I changed to a new unit. The same result!! Before the printer was printing very well.

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The printer will not print black

The heading is wrong!. I mean of course : The printer will NOT print black!!!

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HP Support Agent
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The printer will not print black

Hi @BJP1901

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model printer are you using?
  • If you have already cleaned the ink cartridge and replaced it with a new one and yet the issue persists, this could be an issue with the printer.

Hope this helps! Keep me posted for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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The printer will not print black

I tried all measures in the manual, but no positive result. I had given up and start looking for a new printer then it, two days ago, suddenly start printing black again!!!  I can´t find any reason, during the meantime I had printed all documents in blue!

 

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The printer will not print black

@BJP1901

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

 

KUMAR0307
I am an HP Employee

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