02-14-2020 03:12 AM
Hello everyone, for some time now the printer dirty and wrinkles the sheets. I tried to clean the rollers that move the sheets but they were not the problem. What can I do?
02-17-2020 09:41 AM
@Samuel931, Welcome to HP Support Community!
If you have already performed the steps from the document A 'Paper Jam' Error Displays on the HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Advant... and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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