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Sreese
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The printing options on my 6812 are locked

HP 6812
Microsoft Windows 10 (64-bit)

My HP6812 has worked perfectly for me to print family photos, etc.  I do not know what has changed but all of the sudden all of the printing options on the menu have a "lock" icon on them and I have tried everything I know and have not been able to enable printing features.  

 

Please take it easy on me, I'm not that computer savvy but not completely illiterate either.  At the moment, I'm just frustrated, not understanding what's changed and have a new grandson I have not been able to print pictures of!  🙂

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HP Support Agent
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Message 2 of 6
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The printing options on my 6812 are locked

@Sreese, Welcome to HP Support Community!

 

I understand you have issues with accessing the printing options on the printer. I'd suggest you try a factory reset on the printer and see if that helps.

Follow the steps below-

 

Swipe right on the home screen of the printer's display to access the Setup Menu

Select Printer Maintenance > Restore > Restore Factory Defaults 

 

Restart the printer and try again.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Sreese
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The printing options on my 6812 are locked

I'm sorry for the delay, I have two jobs right now.  Just tried to swipe the menu screen and the printer appears to be frozen.  It will not shut down when I press the power button either. 

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HP Support Agent
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The printing options on my 6812 are locked

@Sreese

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Sreese
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The printing options on my 6812 are locked

I finally figured the "return" key out and got all the way to "semi reset" but when I press "okay" nothing happens and it appears to be frozen.   Grrr...

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The printing options on my 6812 are locked

@Sreese

 

Thanks for replying!

 

This requires remote assistance. I'd suggest you contact the HP Support in your region for further course of action.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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