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‎12-08-2019 08:02 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet Pro 6978. Windows 10 64 bit. 

 

There is a problem with the Printhead 0 x 0.  Already reset the printer twice; checked the ink tanks one by one.  Error message never went away.  Didn't see anyone else with the "0 x 0" error message. 

3 REPLIES 3

‎12-11-2019 08:47 AM

HP Recommended

@hwmpg1

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎12-23-2019 07:18 AM

HP Recommended

Thanks, Betty.  Printer apparently does require servicing.  Bought a replacement printer instead.

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‎12-24-2019 02:45 PM

HP Recommended

You're most welcome. Do get back to us in the future for further assistance. Happy Printing 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

Was this reply helpful? Yes No
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