There is a problem with the printer or the printing process 0x61000020

[JTome]

My printer stopped printing.

Office jet pro 7740

printer has a message: "there is a problem with the printer or the printing sistem. if this messae continues talk to HP. 0x61000020 "

[Raj1788]

@JTome

Need not to worry I'll be happy to assist you.

Make sure the carriage is moving freely.

Check for any jam in the printer.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to the below document:

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768... for farriage jam.

Click here: https://support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/768... for Paper Jam.

Keep me posted, how it goes!

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