10-18-2019 10:17 AM
I am not sure if the tray is installed properly now, although it used to work okay. always says out of paper...
I specifically chose this model to print photos so it is very frustrating. I have tried most of the suggestions .
Any advice would be great.Thanks.
Solved! Go to Solution.
10-21-2019 08:20 AM
Welcome to HP support community.
Load photo paper in the photo tray
- Turn the printer on if it is not already on.
Pull the photo tray inside the input tray toward you to open it as far as possible.
If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.
Figure : Pull out the photo tray inside the input tray
Slide the paper width guides to their outermost positions.
Figure : Slide the paper-width guides to their outermost positions
Load the photo paper with the short edge forward and the print side down into the photo tray.
For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.
Figure : Load photo paper in the paper tray with the print side down
Slide the paper forward until it stops.
Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.
Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.
Figure : Adjust the paper-width guides
Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.
You can refer this HP document or more assistance:- Click here
I hope that helps.
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