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mav661
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Message 1 of 11
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Thick pink lines on blue

HP Officejet pro 6970
Microsoft Windows 10 (64-bit)

Printing slideshows and whenever the color is blue I get thick (it started thin) pink vertical lines.

Read some topics here about it - no help. Checked the paper type. clean the heads, align, run the fix doctor. Test page results are good so is the aligning printed on normal and draft resolution and still nothing

 

Please advise

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HP Support Agent
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Message 2 of 11
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Thick pink lines on blue

@mav661

 

Welcome to HP support community.

 

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Refer this HP document for the steps to update:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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mav661
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Message 3 of 11
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Thick pink lines on blue

Hello

Thank you for your reply.

The firmware was already updated

After doing all you said, still no good

The same problem

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mav661
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Message 4 of 11
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Thick pink lines on blue

Hello again

Just to let you know, the same occurs when printing from another computer- a Macbook. Still the same results

Hope there is an answer for that

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HP Support Agent
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Message 5 of 11
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Thick pink lines on blue

@mav661

 

Try to print from a different application and check if that prints fine, like PDF or MS Word.

 

Cheers.

Sandytechy20
I am an HP Employee

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mav661
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Message 6 of 11
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Thick pink lines on blue

Thank you for your reply

 

Tried that, It is a slideshow. I converted it to PDF file and still no good

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HP Support Agent
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Message 7 of 11
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Thick pink lines on blue

@mav661

 

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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mav661
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Message 8 of 11
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Thick pink lines on blue

Tried that. As soon as I enter the serial number it gets stuck and that's it. Tried several times from different computers. No good.

I give up. Thank you for your effort

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HP Support Agent
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Message 9 of 11
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Thick pink lines on blue

@mav661

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Sandytechy20
I am an HP Employee

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Adrian221
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Message 10 of 11
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Thick pink lines on blue

I have the same problem with my 6970. The blue areas look like blue and pink sardines packed together. This is after changing the cyan cartridge, cleaning the heads twice, and aligning the heads.

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