02-17-2020 07:59 AM
I was never asked by the printer that I need an admin password and I never set one. But it's still that the same Command Window on the printer: "The feature has been locked y your administrator or the person who set up the printer."
So how can I access the features who are disabled at the moment?
Thanks for your answers.
02-17-2020 08:10 AM
In order to solve this issue, please restore the printer to the original factory settings
- From the printer control panel display, touch and slide your finger across the screen and then
touch Setup icon ().
- Touch Tools.
- Touch Restore Factory Defaults, and then touch Yes.
A message appears stating that the printer defaults have been restored.
- Touch OK.
In case of need, do not hesitate to solicit us..
02-17-2020 08:20 AM
Thanks for your return,
I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message.
I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.
Afterwards I invite you to come back here.
I remain at your disposal in case of need.