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This feature has been locked by your administrator

HP Officejet Pro 8610
macOS 10.15 Catalina

I was never asked by the printer that I need an admin password and I never set one.  But it's still that the same Command Window on the printer: "The feature has been locked y your administrator or the person who set up the printer."

 

So how can I access the features who are disabled at the moment?

 

Thanks for your answers.

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This feature has been locked by your administrator

Cant open what you send

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This feature has been locked by your administrator

@Aorta 

Hello,

In order to solve this issue, please restore the printer to the original factory settings

  1. From the printer control panel display, touch and slide your finger across the screen and then
    touch Setup icon ().
  2. Touch Tools.
  3. Touch Restore Factory Defaults, and then touch Yes.
    A message appears stating that the printer defaults have been restored.
  4. Touch OK.

 

In case of need, do not hesitate to solicit us..

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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This feature has been locked by your administrator

That doesn't solve my problem, it's still locked.

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This feature has been locked by your administrator

And when I wanna print my printer is offline, although it's still online when I touch the WIFI Symbol?

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This feature has been locked by your administrator

@Aorta 

Thanks for your return,

I have sent you a private message with instructions to reset the printer. Please only change the fields quoted in my private message. 

I ask you not to republish the procedure indicated in my PM in the public community and I thank you for doing so.

Afterwards I invite you to come back here.

I remain at your disposal in case of need.


Best regards,:Wink:



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