01-31-2020 07:49 PM
Error message "replace ink toner cartridge, (black, #61), Once I replaced with new HP cartridge same message.
Can't reset or get to clear error.
Tried rebooting, can't reset tried.
Any Help appreciated
02-04-2020 05:33 AM
@Roadking98, Welcome to HP Support Community!
This could be an issue with the ink cartridge or the printer hardware itself. I would recommend you follow the steps from the document Ink Cartridge Errors for help.
If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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