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Roadking98
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Toner cartridge error 61

HP 4635

Error message "replace ink toner cartridge, (black, #61), Once I replaced with new HP cartridge same message.
Can't reset or get to clear error.
Tried rebooting, can't reset tried.

Any Help appreciated
thank you

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HP Support Agent
HP Support Agent
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Toner cartridge error 61

@Roadking98, Welcome to HP Support Community!

 

This could be an issue with the ink cartridge or the printer hardware itself. I would recommend you follow the steps from the document Ink Cartridge Errors for help.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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