08-24-2019 01:30 PM
My Mac is telling me that I need to replace the toner in my printer. Each time I try to print now it will print half of the job or not any of it. It prints blank pages. I have never replaced toner in a printer but I know it is not an ink issue because I just replaced it before I started school. I also do not know where to look to find the replacement for it. Please help! I have a lot of printing to do between now and Monday! Thank you 🙂
Solved! Go to Solution.
08-27-2019 08:39 AM
@Lyss15, Welcome to the HP Support Community!
You may get this notification to change the ink cartridges if the ink level is almost empty in any of the 4 ink cartridges installed in the printer.
Check estimated ink levels
On the printer control panel, touch the Setup icon , and then touch Tools.
Touch Display Estimated Ink Levels.
Replace any low or empty ink cartridges
Also, perform step 4 mentioned in this document.
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
You may get the replacement HP ink cartridges from a local store or order it online from HP Store
Let me know how this goes.
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I am an HP Employee
01-13-2020 03:41 AM - last edited on 01-13-2020 11:24 AM by Cheron-Z
I solved this issue simply changing my toner. It worked perfectly for me and I was able to return to my job faster. I was looking for any kind of solving this issue, but this was too hard for me, more than that I did not want to enter this process of checking settings or configure something in the printer. I bought a newand my printer started to work, even better. To cut it short, its way much easier to replace the toner, and it's probably more simple