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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Tray Extender won't extend
Create an account on the HP Community to personalize your profile and ask a question
03-15-2016 07:24 PM
Hi all,
I recently purchased an OfficeJet 4650. After printing the first time, I pushed the tray in, and now it will not come back out.
Any advice or fixes?
Thanks,
Ty
Solved! Go to Solution.
Accepted Solutions
03-17-2016 07:19 AM
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
03-17-2016 07:19 AM
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
08-10-2017 01:06 PM
This is a great location to get assistance! I read your post and see that paper tray does not extend on Officejet 4650 printer while printing. I would like to help you resolve this issue.
As you have done power reset already.
Update the printer firmware and check if the issue persists.
Click here and refer the document to update the printer firmware.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
08-14-2017 11:14 AM
Thanks for the reply.
I appreciate your time and effort.
As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.
They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
Cheers.
Sandytechy20
I am an HP Employee
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