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J423
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Message 1 of 2
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Trouble getting back into Wireless Network

HP Envy Photo 7858
macOS 10.14 Mojave

I just purchased my HP 7858 at Costco.  Set it up, established with my wifi network and it printed from my Mac computer as well as my iPad.  This afternoon it all of a sudden printed a page I went upstairs and it messaged me that my instant-ink subscription was disabled (I had just signed up yesterday).  I used the chat function with this problem, the chat person said to disregard the message, that everything was ok.  I stopped the chat and then received a message from the printer saying there was a paper jam (there wasn't).  I went back to "home" and thought everything fine then discovered when I tried to print a document, the printer was not connected.  I've tried to reset network many times, turned off computer, turned off printer, etc.  The wireless network test results says that the printer cannot connect to my router but when I do the network setup it says it is connected.

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HP Support Agent
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HP Recommended

Trouble getting back into Wireless Network

@J423, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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