12-07-2019 05:31 PM
I have printed my holiday card envelopes to a different hp printer for many years. I used the same word document with correct 5x7 size paper and selected 5x7 envelope size on printer smart screen. I followed hp directions for properly loading the envelopes in tray 2. While it prints on the envelope the text starts at the edge of the envelope rather than centered as it is in the document. The envelopes are loaded all the way to the pack of the tray as instructed. I have never had this issue with previous hp officejet printers. Any ideas what’s wrong?
12-10-2019 03:29 PM - edited 12-10-2019 03:30 PM
@Emilyly111, Welcome to the HP Support Community!
Are you using Photo paper or regular paper to print?
Which application are you using to print? Check the print settings on the application.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
5*7 size paper is supported by HP OfficeJet Pro 9020 All-in-One Printer. Check the print settings on the MAC
Refer to this document to know the settings.
To make sure the media is properly loaded in the input tray, refer to this document.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee