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‎12-03-2019 02:25 PM

HP Recommended
Product: OfficeJet 6958
Operating System: Microsoft Windows 10 (64-bit)

Printer has worked well in past.  Recently replaced ink cartridges and anything printed as BLUE prints as PINK; anything printed as GREEN prints as YELLOW.  Have performed the following tasks in SETTINGS - TOOLS:  Clean Printhead.  Clean Page Smears.

1 person had the same question
3 REPLIES 3

‎12-06-2019 03:41 AM

HP Recommended

Hi @Shuvis

 

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

 

To better assist you - Are you using a genuine HP inks? 

 

While you respond to that, please try these steps - HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎12-06-2019 06:18 AM

HP Recommended

Yes, I am using HP cartridge.  Tried everything you suggested, but nothing solves problem.  Not certain which color cartridge is defective, but assume it is Cyan (blue).  How do I contact HP for replacement?  Thank you.

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‎12-06-2019 06:43 AM

HP Recommended

@Shuvis

 

Thanks for replying. Please Contact HP in your region, they should be able to help. 

 

 

Asmita
I am an HP Employee

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