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Trouble scanning to an email

Office jet Pro 6970

Trying to scan to an email and get error message saying check firmware

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Trouble scanning to an email

@Lisa883

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps to update firmware:- Click here

 

Make sure web services are turned on.

Here are the steps:-  Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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