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Honor Student
Posts: 2
Member Since: ‎08-13-2017
Message 1 of 4 (104 Views)

Try to print a file and it gets stuck in the Quere

Product Name: hpofficejet pro 6830
Operating System: Microsoft Windows 10 (64-bit)

It says printer is in Error state   &    Default error   I do have my printer with the right default

 

Help

 

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HP Support Agent
Posts: 7,757
Member Since: ‎07-19-2016
Message 2 of 4 (69 Views)

Re: Try to print a file and it gets stuck in the Quere

Hi @TomWo,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to print and print documents are getting stuck in the queue.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

http://bit.ly/2vCX9mg

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎08-13-2017
Message 3 of 4 (50 Views)

Re: Try to print a file and it gets stuck in the Quere

 

Hello thanks for getting back with me.

I finally found the problem.

The file I was trying to print had some kind of issue and I went to Save File and changed it's name and that got ride of whatever ways the cause and I was able to print the new file without any problems.

Thanks again for helping.

Tom Woods

HP Support Agent
Posts: 7,757
Member Since: ‎07-19-2016
Message 4 of 4 (46 Views)

Re: Try to print a file and it gets stuck in the Quere

Hi @TomWo,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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