cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 1
Message 1 of 4
119
Flag Post

Solved!

Trying to print, Device Wants to fax

HP Recommended
HP OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I've just installed my printer HP OfficeJet Pro 6978 and when attempting to print from apps like quickbooks and google chrome/gmail, it is asking me for fax information for the cover sheet?  I cannot find any setting to change/fix this?  Test pages and all setup pages printed fine and was able to print from excel.  Help?

3 REPLIES 3
Highlighted
Level 15
Level 15
26,087 25,850 2,264 8,340
Message 2 of 4
Flag Post
HP Recommended

@LindaM84 

 

For Chrome, you likely need to change the default printer device to be the printer (and not the fax).

 

Chrome Browser:

Open web page to be printed

 Chrome Settings > Print > Under Destination > Change > Select your Printer as the Default

 

Change / Check the Default printer on Windows

Control Panel > icon view > Devices and Printers >

Right-Click on your printer > Set as Default

 

Check / change printer in most applications / software

Make sure the printer you want is selected in Printer box

 

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6978 All-in-One Printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

0 Kudos
Highlighted
Author
New member
2 1 0 1
Message 3 of 4
Flag Post
HP Recommended

Thank you for the direction, which led me to find my error!!!

Highlighted
Level 15
Level 15
26,087 25,850 2,264 8,340
Message 4 of 4
Flag Post
HP Recommended

@LindaM84 

 

Excellent.

 

You are welcome, Linda.

 

Stay Safe.

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation