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aksylvia
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HP Envy 7800 All In One

I have a Mac OS 10.15.2. I just recently connected via wifi to my HP 7800, and everything works well EXCEPT: When I try to print double-sided I receive this message: 

The Two-Sided option, Long-edge binding, is not available when the destination paper size is set to Index card Letter 8.5x11in..

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@aksylvia

 

I have gone through your Post and would like to help

 

Unfortunately you can do Duplex printing ( 2 sided printing ) on Index Card sizes

 

Please select another Paper Type and Size 

 

To change the default paper size for printing, click the Apple menu → click System Preferences → click Printers & Scanners → click the Default Paper Size menu and choose your new size.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
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aksylvia
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This confuses me. Do they consider 8.5x11" to be "index card" size? That's what it's set for.

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@aksylvia

 

8.5x11 is US letter size sheet. Since you mentioned that the setting is set to INDEX CARD LETTER, Please change it to INDEX CARD 4/6

 

You can refer to this Link: https://support.hp.com/in-en/document/c04701747  for help in changing the paper type and paper size  

KrazyToad
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aksylvia
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This is still not helping me. I've gone through the steps in the link you sent, but every time I click on "2-sided" it takes me back to this message: 

The Two-Sided option, Long-edge binding, is not available when the destination paper size is set to Index card Letter 8.5x11in..

I have gone under System Preferences on my Mac to change the paper size. My default choices are: 

US Letter

US Legal

A4

A5

JIS B5

B5

Tabloid

Tabloid A3

etc.

 

Nothing says "Index Card".

I bought this printer because the dealer assured me it would print 2-sided on a Mac. Am I missing something?

 

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@aksylvia

 

Can you post a picture of the print settings? 

 

Thanks! 

Asmita
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aksylvia
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Screen Shot 2020-01-27 at 1.55.44 PM.pngScreen Shot 2020-01-27 at 1.55.31 PM.pngScreen Shot 2020-01-27 at 1.55.13 PM.png

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@aksylvia

 

Click on the drop box layout and check if you have the option to select the paper type

 

KrazyToad
I Am An HP Employee

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