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Bill_L1
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HP Recommended

Two trays on my printer, not one

HP Officejet 7740
Microsoft Windows 10 (64-bit)

I am setting up a new computer.  When I try to print from Microsoft edge, or Word perfect on this computer it does not show that I have two trays.   On my old computer it shows both trays as a choice.  How can I get the new computer to see that I have two trays?

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Message 2 of 2
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HP Recommended

Two trays on my printer, not one

Hi,

Have you installed the printer software? such may occur due to using a generic drier of the operating system.

 

Follow HP Easy Start to install the HP Basic Device Software or the HP Full Feature Software and drivers and check:

https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart_11_0_4498_30.exe

 

Shlomi

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