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‎04-21-2017 12:49 AM

HP Recommended
Product: Officejet 4532e
Operating System: Microsoft Windows 10 (64-bit)

Error msg:  Incompatable Cartridges. The indicated cartridges are not intended for use in this product.

I bought the Officejet in ther United States but now live in Spain.  The ink cartridges in US are labeled "61", 

but the same printer in Europe uses cartridges labeled "301".  I need to change the Regional setting  to European or 

replace the firmware to setup the printer for here in Spain. How do I do that?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2017 07:44 AM

HP Recommended

Thank you for clarifying.

 

You will need to contact HP Support to perform a pen regionalization for your printer, once completing the process the printer will only accept the european cartridges from now on.

 

First get a full set of geuine HP 301 Black and Tri-Color ink cartridges and ensure you have the printer connected to a Windows PC or a Mac

 

Next contact HP Support by filling the form below, then you will be provided with a case number and the contact details:

https://support.hp.com/es-es/contact-hp/product/HP-Officejet-4630-e-All-in-One-Printer-series/530504...

 

Note: if being declined due to lack of warranty for teh pritner follow teh steps on screen to dispute due to cartridges in warranty.

 

Once done you will be able to use 301 cartridges with your printer.

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎04-21-2017 01:16 AM

HP Recommended

Hi,

May you refer to the HP Officejet 4632 printer? HP do not have any Officejet 4532 as listed in your post...

 

Please confirm your printer model, I will guide you further accordingly.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-21-2017 06:05 AM

HP Recommended
Yes it is a officejet 4632e, my mistake
Was this reply helpful? Yes No

‎04-21-2017 07:44 AM

HP Recommended

Thank you for clarifying.

 

You will need to contact HP Support to perform a pen regionalization for your printer, once completing the process the printer will only accept the european cartridges from now on.

 

First get a full set of geuine HP 301 Black and Tri-Color ink cartridges and ensure you have the printer connected to a Windows PC or a Mac

 

Next contact HP Support by filling the form below, then you will be provided with a case number and the contact details:

https://support.hp.com/es-es/contact-hp/product/HP-Officejet-4630-e-All-in-One-Printer-series/530504...

 

Note: if being declined due to lack of warranty for teh pritner follow teh steps on screen to dispute due to cartridges in warranty.

 

Once done you will be able to use 301 cartridges with your printer.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-21-2017 08:37 AM

HP Recommended
Thank you, it is the solution I've been seeking. I never use color, so I'll order some and then apply your suggestion. I will post the results.
Was this reply helpful? Yes No
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