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Kilroy9735
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Message 1 of 2
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Unable to get to home or setup on Photosmart Premium Printer

Photosmart Premium
Microsoft Windows 10 (64-bit)

Unable to get to the HOME and SETUP settings.  Home button not working.  Keeps going to Forms selection.

Getting error message on display: cannot connect to server............

Will not setup with New Dell Laptop running Windows 10 except for using USB printer cable.

Printer was setup with ethernet previously and unable to detect printer with HP Driver using ethernet or Wireless.

How to reset printer back to factory settings or at least fix non-responding front display panel buttons.

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HP Support Agent
HP Support Agent
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Unable to get to home or setup on Photosmart Premium Printer

Hi @Kilroy9735

 

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

 

To better assist you - May I have the exact model name of the printer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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