swabbie69 Top Student
Top Student
6 0 0
Message 1 of 12
364
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

HP ENVY Photo 6200 All-in-One Printer series
Microsoft Windows XP

Unable to get printer to print on 5x7 photo paper.  Print setup only has settings for 4x6 but print tray allows 5x7 photo paper.  How do I get printer to accept 5x7 format?

11 REPLIES
HP Support Agent
HP Support Agent
4833 323 359
Message 2 of 12
336
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

Hi @swabbie69

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I understand that the Printer is not giving the option to print on 5 X 7 Photo Paper.

 

I'd like to help.

 

Let's uninstall the Printer Driver from root level.

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
 

Restart your Printer and computer, then download the Full Feature Software from Here

 

Let me know how it goes.

 

Thank you. :)

KrazyToad
I Am An HP Employee

Reply
0 Kudos
swabbie69 Top Student
Top Student
6 0 0
Message 3 of 12
319
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

I am sorry.  I did not give you all the info necessary to help with my problem.  My bad.  I am trying to print wirelessly with my iPad Air.  In it’s print options it only has 4x6 as a size option.  However, I am using 5x7 which readily fits in the printer.  If I try to print anyway it spits out the 5x7 like it’s printing but there is nothing on the photo paper.  Thanks.

Reply
0 Kudos
HP Support Agent
HP Support Agent
4841 256 322
Message 4 of 12
309
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

@swabbie69,

 

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

 

Which application are you using to print from iPad? 

Could you share a picture of the options showing paper size? 

 

Keep me posted!

Reply
0 Kudos
swabbie69 Top Student
Top Student
6 0 0
Message 5 of 12
297
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

The only option it gives is 4x6.  I know for a fact that the printer tray is set up to accept 4x6 and 5x7 as well as I think 3x5.  My wife forwarded me swabbie69 me pictures of our family and I was trying to print one of them out.  When it sent out the photo paper it says something about http//drive goo.....AUf-9SwJr1w/view.  It also gives date and time as well as Page 1 of1 but no picture at all.

Reply
0 Kudos
HP Support Agent
HP Support Agent
4833 323 359
Message 6 of 12
278
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

@swabbie69

 

Let's try installing the Native Drivers and check if that helps.

 

Please watch this Video for instructions.

 

You can also refer to this Link 

 

Let me know how it goes.

 

Thanks

KrazyToad
I Am An HP Employee

Reply
0 Kudos
swabbie69 Top Student
Top Student
6 0 0
Message 7 of 12
260
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

This did not help because I am working with,y iPad to try to print photos but am unable to print on any setting but 4x6 and I have 5x7 photo paper loaded in the printer.  Do I have to change some settings in the printer so 5x7 is available as a choice?

Reply
0 Kudos
HP Support Agent
HP Support Agent
4833 323 359
Message 8 of 12
248
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

Hi @swabbie69

 

Please download the HP Smart App from the App Store Link

 

Let me know if you are able to print on 5 x 7 from the HP Smart App.

 

Thank you.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
swabbie69 Top Student
Top Student
6 0 0
Message 9 of 12
242
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

I already have that app on my iPad.  What adjustments do I need to make on the app?

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
4833 323 359
Message 10 of 12
239
Flag Post

Unable to photo print on 5x7 photo paper with 6200 all in one

Hi @swabbie69

 

Please find the screen shot attached below to know how to change the paper size using HP smart app.

 

 

Refer to this article to know more information about using HP smart app.

 

If the information I've provided was helpful. Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon. 

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge.
 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation