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‎06-13-2020 05:05 PM

HP Recommended
Product: HP Office Jet 3830 Series
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I hope someone can help me AT LAST!!  I haven't been able to print now for 3 months.  I have an HP Office Jet 3830 series printer.

1 person had the same question
5 REPLIES 5

‎06-13-2020 10:28 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  If the printer is installed, try to uninstall and reinstall.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-3830-all-in-one-printer-series/7172321

Download from Software -Utility "HP OfficeJet 3830 series Print and Scan Driver and Accessories"

 

3. Install the FULL feature “Saved” software

 

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software
https://www.youtube.com/watch?v=qn8BV46biSc

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-16-2020 01:45 PM

HP Recommended

Thanks a lot Greentrutle!

 

I copied the file and went to the YouTube channel as well.

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‎06-17-2020 07:40 AM

HP Recommended

Hi @newis011 

 

So is your issue resolved?

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-17-2020 01:15 PM

HP Recommended

I don't know yet greenturtle!  I have to try to uninstall and re-install my printer software.  Once I do that my issue should be solved.  Thanks much for your help!  I appreciate it.

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‎06-18-2020 01:15 PM

HP Recommended

Thanks greenturtle!  Will listen to the YouTube video now.

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