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Unable to print whole of A4 with colour

HP Recommended
HP Deskjet 9800
Microsoft Windows 10 (64-bit)

I use an HP Pavilion laptop and the programme is Microsoft Publisher 2013

 

With an HP Deskjet 9800, I am trying to print the whole of the A4 sheet with a background colour. However, there is always a small white band margin which I am unable to print in colour.

 

Does anyone have any suggestions?

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Message 2 of 2
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@Diapason16

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could please help me with the image of the print to assist you better.

Is copy working fine?

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Use this link: https://support.hp.com/in-en/product/hp-deskjet-9800-printer-series/439153/document/c02227495 for the print setting, under Layout and formatting settings depending on the paper type.

 

Keep me posted, how it goes!

Have a great day!

 

Raj1788
I am an HP Employee 

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