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Unable to print word documents

HP Recommended
HP Pavilion x360 convertible 14-dh0xxx
Microsoft Windows 10 (64-bit)

Hi, I have recently purchased HP Pavilion X360 convertible 14-dh0xxx i3 8th gen. PC OS is windows 10 version 2004 and build 19041.331. Till yesterday I was able to print all types of documents pdf,word etc. My printer is HP 2540. Since morning, I am getting blank pages when I attempt to print word document. I am getting print outs of pdf files but not word files. Kindly suggest solution.

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HP Support Agent
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Hi @arm1969


Welcome to the HP Support Community. 


Try the below suggestions-


Reveal Hidden Text


Out of privacy or file security matter, we may intentionally hide some texts and make them invisible. Then when it comes to printing, there are extra operations you need to do to have them visible again unless you want a blank page.

In case you accidentally forget having hid texts, you can click the show and hide symbol in “Paragraph” group under “Home” tab. By doing so can enable you to view all previously hidden words.

Now here are steps to prevent your printer from generating blank pages:

  1. Firstly, click “File”.
  2. Then click “Option” to open “Word Option” dialog box.Click "File" ->Click "Option"
  3. Next click “Display”.
  4. And go to “Print” part. Check “Print hidden text” box. By the way, if your document contains some graphics, you should also check the “Print drawings created in Word” box, too.
  5. Lastly, click “OK”.Click "Display" ->Check "Print hidden text" Box ->Click "OK"

 Stop Printing only Data


The causes can be you somehow have the “Print only the data from a form” checked. Though you see the document is quite normal in print preview, the papers you get from printer containing data only but nothing else.

  1. You should open “Word Options” dialog box following steps in solution 2 first.
  2. Then this time click “Advanced”.
  3. Next, scroll down to “Print” page, and clear “Print only the data from a form” box.
  4. At lastly, click “OK” like always.Click "Advanced" ->Clear "Print only the data from a form" ->Click "OK"

 Print Directly to the Printer

  1. First and foremost, click “Start”.
  2. Then click “Control Pane”.Click "Start" ->Click "Control Panel"
  3. Next, click “View devices and printers” in “Hardware and Sound” group.Click "View devices and printers"
  4. Now right click on the printer you use and choose “Printer properties” on the list-menu.Click "Printer properties" on the Menu
  5. In the properties dialog box, click “Advanced” tab first.
  6. By default, the “Spool print documents so program finishes printing faster” is selected. You need to check the “Print directly to the printer” box.
  7. Last but not the least, click “OK”.Click "Advanced" ->Check "Print directly to the printer" Box ->Click "OK"

If the issue persists, try and uninstall the printer software from the root level on your PC and install the full feature printer software.


--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.


And then reinstall the printer full-featured drivers from software and drivers page 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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