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Unable to scan

Photosmart 6510
macOS 10.15 Catalina

I recently purchased a new iMac with OS Catalina 10.15.4.  I am able to print using the photosmart 6510, but I am not able to scan. I am using a wired connection.

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HP Support Agent
HP Support Agent
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Unable to scan

Hi @Fondu1

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand you are not able to scan.

  • Which application do you use to scan?
  • Do you get any errors while scanning?

Kindly use the Apple Image Capture app or HP Easy Scan app to scan from your MAC.

Refer to this document to know how.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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