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dna0825
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Message 1 of 2
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Unable to set up new Wifi Connection due to system administrator privileges

Officejet Pro 8600 Plus
macOS 10.15 Catalina

I recently got new wifi, but because of system administrator privileges on my printer (which I don't recall ever setting up and have never seen this "lock" feature before), I am unable to connect to my printer because I don't have permission...  I have seen other people with the same printer have the same issue, but the solution was to wait for an HP support agent to send them a message. I REALLY need to print something by tomorrow so I'm hoping someone sees this quickly!

 

Thanks!

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Unable to set up new Wifi Connection due to system administrator privileges

Hi @dna0825

 

Welcome to the HP Support Community. I'd be happy to assist you with the password. 

 

Please try restoring the network settings to defaults - 

 

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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