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Solved!

Unexpected configuration Error 0x800760ba

HP Recommended
Deskjet 2620
Microsoft Windows 10 (64-bit)

I am getting the error 'Your printer has experienced an unexpected configuration problem  0x800760ba"

 

cant seem to fix it,  have restarted the printer several times (including disconnecting the cords and removing & resetting cartridges)

1 REPLY 1
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HP Support Agent
HP Support Agent
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@JeetuLulla

 

Thank you for joining the HP Community.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing any issue while making a copy?

How is the printer connected? (Wireless or USB)

 

Meanwhile, I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Then, Use HP Print and Scan Doctor.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons:

     A checkmark means your printer passed.

     A wrench means a problem was found and fixed.

     An exclamation mark means a test failed and was skipped.

     An X means the printer has a problem. Follow the instructions to fix it.

  6. HP Print and Scan Doctor shortcut is installed on your desktop.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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