cancel
Showing results for 
Search instead for 
Did you mean: 
JSChong Student
Student
1 0 0 0
Message 1 of 2
34
Flag Post
HP Recommended

Unknown printer issue

OfficeJet 8620
Microsoft Windows 10 (64-bit)

Hello Community,

 

Greetings to all. I have an 8620 OfficeJet Pro that manifested a printer issue shortly after change a 951 ink cartridge. I have tried to reinstall the old cartridge again but it prompted the old cartridge message prompt. 

The description provided to me by the machine is vague at best, so I do not know what exactly is wrong with the machine. Any help in helping me diagnose the issue is greatly appreciated.  Thank you.

 

Regards,

 

Chong

photo_2019-07-23_22-19-18.jpg

1 REPLY 1
Associate Dean Associate Dean
Associate Dean
6,012 5,951 486 1,001
Message 2 of 2
23
Flag Post
HP Recommended

Unknown printer issue

Hello, 

 

Below is the troubleshooting document for "Printer Failure" error message on your printer. I'd suggest you to try all the mentioned steps.

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Reply
0 Kudos
Tags (1)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation