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Unknown printer issue

OfficeJet 8620
Microsoft Windows 10 (64-bit)

Hello Community,

 

Greetings to all. I have an 8620 OfficeJet Pro that manifested a printer issue shortly after change a 951 ink cartridge. I have tried to reinstall the old cartridge again but it prompted the old cartridge message prompt. 

The description provided to me by the machine is vague at best, so I do not know what exactly is wrong with the machine. Any help in helping me diagnose the issue is greatly appreciated.  Thank you.

 

Regards,

 

Chong

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Unknown printer issue

Hello, 

 

Below is the troubleshooting document for "Printer Failure" error message on your printer. I'd suggest you to try all the mentioned steps.

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/docum...

Regards,
Jabzi

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