07-23-2019 08:20 AM
Greetings to all. I have an 8620 OfficeJet Pro that manifested a printer issue shortly after change a 951 ink cartridge. I have tried to reinstall the old cartridge again but it prompted the old cartridge message prompt.
The description provided to me by the machine is vague at best, so I do not know what exactly is wrong with the machine. Any help in helping me diagnose the issue is greatly appreciated. Thank you.
07-23-2019 09:08 AM
Below is the troubleshooting document for "Printer Failure" error message on your printer. I'd suggest you to try all the mentioned steps.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.