01-11-2020 01:31 PM
I have done every trouble shooting suggestion to clear the jam in the ADF of my OfficeJet Pro 8600 Plus Printer. When I attempt to fax or copy a document ( which is seen when in the tray) the paper is accepted 75% of the way over the roller and then it pulls to the right. and jam. I removed several small bits of paper from behind the rollers but it did not resolve the jamming. The regular printing function is excellent and THIS is my only issue. There are also no unfamiliar sounds coming from the unit.
Is it worthwhile to bring it in for repair service?
01-14-2020 01:26 AM
Welcome to the HP Support Community. I'd be happy to assist you with the paper jam.
Let's try these steps to reset the printer -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you try cleaning the paper feed rollers. Refer to step#4 from here.
Hope this helps! Keep me posted.
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I am an HP Employee
01-14-2020 04:27 PM
Thank you for you advise.....BUT..
Removing the Cartridges as a resolve?? It is the ADH that is jamming Not the paper drawer . The PRINT FUNCTION WORKS PERFECTLY. The copy and fax function are the ones I cannot use because the paper gets jammed in the ADH.
The firmware is up to date.
Do you recommend I replace the printer or bring it to an HP service center to repair?