cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
5 3 0 0
Message 1 of 4
78
Flag Post
HP Recommended

Unused cartridge exchange

950

I recently purchased a 9015 Inkjet printer to replace my 8600. The ink cartridges are different 962 vs 950. I have an unopened/unexpired 950 cartridge and would like to exchange it with 962. I believe I purchased the 950 from Walmart or Best Buy. Can you let me know if I can exchange this cartridge under your exchange program even if I did not directly purchase from HP?

Thanks.

Tags (1)
3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
3,072 3,074 131 233
Message 2 of 4
57
Flag Post
HP Recommended

Unused cartridge exchange

@Aspento Welcome to HP Community!

 

I understand that you would like to exchange the Unused cartridge exchange.

 

I have seen that the previous post refers to phone support.

 

Have you contacted phone support?

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Highlighted
New member
5 3 0 0
Message 3 of 4
41
Flag Post
HP Recommended

Unused cartridge exchange

I contacted the phone support, but the representative did not know about the exchange program. He said he could help me recycle the unopened cartridges. Can anybody here let me know if HP still has exchange service and if so who to contact? Thanks,

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
3,072 3,074 131 233
Message 4 of 4
32
Flag Post
HP Recommended

Unused cartridge exchange

@Aspento

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation