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Nick18940
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Message 1 of 2
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Unwarranted out of paper messages

Envy Photo 7855
macOS 10.13 High Sierra

"Printer out of paper" message appears throughout the day while i'm on the computer although the tray is full.

 

Also, printer turns itself off. Screen goes blue and when I turn on the printer a message appears on printer screen telling me the printer was turned of improperly... that the power button was not pressed.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Unwarranted out of paper messages

@Nick18940, Welcome to HP Support Community!

 

Let us try some basic troubleshooting steps-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Also, try the steps from the document HP ENVY 7800 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper

 

If the issue persists, it could be an issue with the printer hardware. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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