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CW27
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Update of HP Office Jet 250 Mobile All-in-one

MacBook Air
macOS 10.15 Catalina

Made an update of printer in Windows 10. Now trying to print from Mac. Pages come out blank. Thanks. 

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Update of HP Office Jet 250 Mobile All-in-one

@CW27

 

I have gone through your Post and would like to help

 

Do you experience the same issue when making photocopies?

 

If the problem is only when printing from MAC, please try these steps.

 

Please ensure your Mac and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Mac update: https://support.apple.com/en-us/HT2015

 

After checking all those details, Remove and Re-add the printer using Airprint. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint or Secure AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

 

6.) Try to print

 

Let me know how it goes😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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CW27
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Update of HP Office Jet 250 Mobile All-in-one

Thanks for your reply. When trying to make photocopies directly from the printer, pages come out blank. I have installed Air Print but pages still come out blank. The only documents I manage to print are PDF-documents on the desktop of the MacBook Air. Thanks. 

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Update of HP Office Jet 250 Mobile All-in-one

@CW27

 

You are able to print only PDF documents from your MAC?

 

Could you try printing with HP Smart App for Mac and let me know if that works

 

Link: https://support.hp.com/us-en/document/c06188214

KrazyToad
I Am An HP Employee

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CW27
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When trying to print from the HP Smart App on the MAC only able to access PDF-files. Thanks.

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@CW27

 

We will research on this issue and get back to you soon

 

Thank you

KrazyToad
I Am An HP Employee

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